Canvas-WebEx: Your Webex site may not support your chosen Host Center - Resolution
- Jon Cunningham (Deactivated)
- Aeoleon Bryant
- Lacrecia Underwood
- Xavier Texidor (Deactivated)
When using the Cisco WebEx module in your Canvas course, you may encounter an error message indicating that your WebEx site does not support your chosen Host Center. This guide provides step-by-step instructions to resolve this issue.
Error Message
If you see the error message that states, "Your WebEx site may not support your chosen Host Center," follow the steps below to address it.
Steps to Resolve the Issue
To resolve this issue, you need to reauthorize WebEx in your Canvas course:
1. Access the Cisco WebEx Module
In your Canvas course, navigate to the Cisco WebEx module.
2. Open the Setup Tab
Click on the Setup tab within the Cisco WebEx module.
3. Authorize with LMS
Scroll down to the section labeled Authorize with LMS.
Click on the Authorize button.
After successful authorization, the button should be greyed out and display the status Authorized.
By following these steps, you should be able to resolve the issue and continue using the Cisco WebEx module within your Canvas course without further errors. If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.
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