Mimecast Spam Filter FAQ

I received an email that looks suspicious but was not quarantined, is it safe?

While Mimecast will detect the majority of scam emails, please use caution when accessing suspicious emails. If you receive a suspicious email that is requiring you to login or provide any sensitive information, please report it to the IT Service Desk. For instructions on how to report a suspicious email, please click here.

I accidentally blocked a sender. Can I unblock them?

In your Mimecast Personal Portal (located on fscj.onelogin.com under Company: Everything) click on Blocked under Manage Senders. You can find and Permit the email sender from there.

When will the End User Digest emails be sent to my inbox?

If Mimecast detected and quarantined any spam/malicious emails, you will receive an End User Digest email at 4:00pm of that day.

How can I receive an End User Digest email instantly?

Access your most recent End User Digest email and click the Personal Portal link. This will take you to your personal portal where you can release, permit, or block recent emails before the End User Digest email has been sent.

I am expecting an email with an attachment, why have I not received it yet?

Mimecast scans all external emails containing attachments more scrupulously than emails without them. This means that external emails with attachments will take longer to be received in your inbox.