How to Identify and Report Phishing Emails

Phishing emails are deceptive, malicious emails, that are designed to steal your personal information or credentials to compromise your information security.  Here's how to identify and report these threats using the Phish Alert Button.

Identifying Phishing Emails

Look out for these common signs of phishing:

1. Unknown sender or suspicious email address

2. Generic greetings like "Dear Customer"

3. Urgent requests or threats to take immediate action

4. Unsolicited attachments

5. Links to unfamiliar websites

6. Requests for personal information

7. Poor grammar or spelling errors

Reporting Phishing Emails with the Phish Alert Button

Open

Outlook Desktop 

Open

OWA

The Phish Alert Button provides a safe way to report suspicious emails to FSCJ’s Information Technology team.  Here's how to use it:

For Windows and Mac (Outlook Desktop)

1. Select the suspicious email in your inbox

2. Click the "Phish Alert Report" button in the Outlook ribbon

3. The email will be deleted from your inbox and forwarded to your Email administrator for investigation.

For Outlook Web Access (OWA)

1. Open the suspicious email

2. Click the "Phish Alert" button in the top menu

3. Confirm the action when prompted

For Outlook Mobile (iOS and Android)

1. Open the suspicious email

2. Tap the "More options" (three dots) icon

3. Select "Phish Alert" from the menu

After reporting, the suspicious email will be automatically removed from your inbox to prevent further exposure.

Important Notes

·         FSCJ’s Technical Service Desk can be reached at (904)632-3151.

·         Do not use the Phish Alert Button for spam or marketing emails.  Mark spam as Junk Email in Outlook.

·         Do not share your multifactor codes with anyone.  Contact the Technical Service Desk immediately if someone suspicious is requesting your code.

·         If you accidentally report a legitimate email, contact the Technical Service Desk immediately.

·         Do not forward any suspicious email to another staff or student.  Use the Phish Alert Report button so your Email administrator can investigate the email.

·         The Phish Alert Button is not available in default email apps on mobile devices. Use the Outlook mobile app for reporting on smartphones and tablets.

By staying vigilant and using the Phish Alert Report button, you play a critical role in protecting yourself and FSCJ from phishing attacks.  If you have any questions or concerns about using the Phish Alert Report button, please contact your Technical Service Desk by submitting a ticket at help.fscj.edu.