Faculty & Staff: How to Update the Global Address Book in Outlook

Owned by Jon Cunningham (Deactivated)
Last updated: Aug 02, 2024 by Aeoleon Bryant
1 min read

When changes occur within the main Global Address Book (GAL) on the Exchange server, computers running Outlook 2007, 2010, and newer versions might not automatically receive the updates. This can lead to missing, non-existent, or incorrect entries. Synchronizing your Outlook (cached) address book with the Global Address Book can fix these issues and prevent emails from bouncing back to the sender. Follow the steps below to update your Global Address Book.

Note: For some GAL entries to display correctly, you may need to turn off Cached Exchange Mode. Please refer to the document on How to Turn On or Off Cached Exchange Mode for Outlook 2007, 2010, and Newer Versions.

Windows

Outlook 2007

  1. Access the Tools Menu

    • Open Outlook 2007.

    • Navigate to the Tools menu.

  2. Download Address Book

    • Point to Send/Receive.

    • Click on Download Address Book.

  3. Offline Address Book Dialog

    • In the dialog box, ensure the Download changes since last Send/Receive checkbox is checked.

  4. Confirm the Update

    • Click OK.

    • Your Outlook Global Address Book is now up-to-date.

Outlook 2010

  1. Open Account Settings

    • Click on the File tab.

    • Select Account Settings.

  2. Download Address Book

    • Click on Download Address Book.

  3. Offline Address Book Dialog

    • Ensure the Download changes since last Send/Receive checkbox is checked.

  4. Confirm the Update

    • Click OK.

    • Your Outlook Global Address Book is now up-to-date.

Newer Versions of Outlook

  1. Open Account Settings

    • Click on the File tab.

    • Select Account Settings.

  2. Download Address Book

    • Click on Download Address Book.

  3. Offline Address Book Dialog

    • Ensure the Download changes since last Send/Receive checkbox is checked.

  4. Confirm the Update

    • Click OK.

    • Your Outlook Global Address Book is now up-to-date.

Mac

Outlook 2011

  • Automatic Update via LDAP Connection

    • Outlook 2011 does not use Exchange Cached Mode and connects directly to the Global Address Book (GAL) via an LDAP connection.

    • The global address book updates automatically each time Send/Receive is pressed.

Conclusion

Keeping your Global Address Book updated ensures that you have the correct contact information and reduces issues with undelivered emails. Follow the appropriate steps for your version of Outlook to ensure your address book is synchronized with the latest updates from the Exchange server.

Additional Information

  • If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu

 

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