How to Add a Shared Mailbox as an Additional Outlook Desktop Account

Adding a shared mailbox to your Outlook Desktop account allows you to manage multiple email accounts from a single interface. This guide will walk you through the steps to set up a shared mailbox in Outlook Desktop.

Step-by-Step Instructions

Open Outlook Desktop:
- Launch the Outlook Desktop application on your computer.
Access the Account Settings:
- Click on the File tab located in the top-left corner of the Outlook window.
- Click on Add Account (located just above the Account Information drop-down menu).
Enter the Shared Mailbox Email Address:
- In the Email Address field, type the email address of the shared mailbox.
- Click Connect to proceed.
Authenticate Your Credentials:
- When prompted, enter your primary email address (if it is not automatically filled in).
- Type in your password.
- Click OK to continue.
Complete the Setup:
- Click Finish once the account setup is complete.
- Close the Outlook application completely to finalize the account setup.
Verify the Shared Mailbox:
- Reopen Outlook Desktop.
- The shared mailbox should now appear as a separate mailbox in your folder list within Outlook.

Additional Tips

Ensure you have the necessary permissions to access the shared mailbox. If not, contact your IT administrator for assistance.
If you encounter any issues, double-check your credentials and verify that your primary email account is correctly set up in Outlook.

Troubleshooting

If the shared mailbox does not appear after following these steps, try restarting Outlook.
Verify that your Outlook is up to date, as older versions may not support certain functionalities.

Conclusion

You have successfully added a shared mailbox as an additional account in Outlook Desktop. This setup will help you manage multiple email accounts seamlessly from one application.

If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu