Adding a Shared Mailbox to Outlook for Mac

This guide provides step-by-step instructions for adding a shared mailbox to Outlook for Mac.

Applies To:

• Outlook for Mac users with access to a shared mailbox.

Prerequisites:

• Ensure you have been granted access to the shared mailbox by your administrator.

• Outlook for Mac is installed and configured with your primary email account.

Step 1: Open Outlook for Mac

1. Launch Outlook for Mac from your Applications folder or dock.

Step 2: Add Shared Mailbox

1. In the Outlook toolbar, click on "Tools."

2. Select "Accounts" from the dropdown menu.

3. In the Accounts window, select your primary email account.

4. Click on the "Delegation and Sharing" button.

Step 3: Open Shared Mailbox

1. In the Delegation and Sharing window, click on the "Shared with Me" tab.

2. Click the "+" (plus) button to add a new shared mailbox.

3. Enter the email address of the shared mailbox in the provided field.

4. Click "Add."

Step 4: Confirm and Close

1. Ensure the shared mailbox appears in the list of shared accounts.

2. Click "Done" to close the Delegation and Sharing window.

3. Close the Accounts window.

Step 5: Access Shared Mailbox

1. The shared mailbox should now appear in the left pane of your Outlook for Mac under your primary mailbox.

2. Click on the shared mailbox to expand its folders and access its contents.

Note:

• You may need to restart Outlook for the shared mailbox to appear.

Contact Support: If you have any questions or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu or call (904) 632-3151, option 2.