How to Set Up Your Voicemail

Overview

This guide provides step-by-step instructions for setting up your voicemail for the first time. Follow the steps below to ensure your voicemail is configured correctly.

Step-by-Step Instructions

Step 1: Pick Up the Handset

• Pick up the phone handset.

Step 2: Access the Voicemail System

• From a College Phone:

  • Press the messages button or dial 8960.

• From Outside the College:

  • Dial (904) 357-8960.

Step 3: Enter Your ID and PIN

• Enter your credentials:

  • When prompted, enter your ID (your phone extension) and initial PIN (12345).

  • You will then be prompted to create a new PIN and confirm it.

Step 4: Access Setup Options

• Enter setup options:

  • At the prompt, enter 4 for setup options.

Step 5: Change Your Greeting

• Select the option to change your greeting:

  • Select 1 to change your greeting.

Step 6: Record Your Greeting

• Initiate the recording:

  • After listening to your standard greeting, select 1 to change it.

Step 7: Record Your Message

• Record your greeting:

  • When you hear the tone, record your greeting. Press the pound (#) key when finished.

Step 8: Review and Finalize

• Review your recording:

  • After reviewing your recording, you can choose to rerecord by pressing 1.

  • If you are satisfied with your greeting, press * or simply hang up.

Additional Information

Your voicemail setup is now complete. You can now receive and manage your voicemail messages.

By following these steps, you ensure that your voicemail is properly set up and ready for use.

If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu