Deleting Office 365 Exchange Account from iOS Mail App

Overview

This article provides step-by-step instructions on how to delete your Office 365 Exchange (Outlook) account from the iOS native Mail app on an iPhone or iPad. This process can be helpful if you are experiencing issues with your email account and need to reset it by removing and re-adding the account.

Critical Concepts

• Deleting and re-adding your email account can often resolve issues such as synchronization errors or outdated settings.

• Ensure you know your email credentials (email address and password) before proceeding, as you will need them to re-add the account.

Steps to Delete Your Office 365 Exchange Account

1. Open Settings on Your iOS Device

   • Navigate to the Settings app on your iPhone or iPad.

2. Access Mail Settings

   • Scroll down and tap on Mail to open mail-related settings.

3. Go to Accounts

   • Tap on Accounts to view the list of email accounts configured on your device.

4. Select Your Exchange Account

   • Locate your Office 365 Exchange account listed under Exchange and tap on it.

5. Delete the Exchange Account

   • Scroll to the bottom and tap on Delete Account.

   • Confirm the deletion when prompted by tapping Delete from My iPhone.

6. Confirm Account Deletion

   • Return to the list of accounts to ensure the Exchange account has been removed. The account should no longer appear in the list.

Conclusion

By following these steps, you can effectively delete your Office 365 Exchange account from the iOS Mail app. If you need to set up the account again, simply return to Settings > Mail > Accounts, and tap Add Account to re-enter your email credentials.

If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu