Daily Spam Digest Email

Introduction

To help prevent unwanted or unsafe emails from reaching your inbox, FSCJ has implemented a system where messages that may contain spam or specific attachments are held in a quarantine area called the Hold Queue. Instead of being delivered directly to your inbox, these emails are reviewed through a Daily Spam Digest email sent to you at 4 p.m. daily. The digest allows you to review and take action on these held messages to ensure legitimate emails are not missed and spam is kept out.

Using the Daily Spam Digest

The Daily Spam Digest email will come from Spam Digest <spam_digest@fscj.edu> with the subject line "You have new held messages." If there are no messages in your Hold Queue, you will not receive the digest email. Each email listed in the digest can be managed individually, allowing you to perform one of three actions: Release, Permit, or Block.

Actions You Can Take

Here are the actions available for each held message, along with what happens to both the specific message and any future messages from the sender:

Release / Release All
- Scenario: You checked the message details and, although you were not expecting it, you think the content could be useful but do not want to add the sender to your personal allow list.
- Message Delivery: The message is removed from the Hold Queue and delivered to your inbox, provided it passes virus scanning, content, and attachment policies.
- Future Messages: Messages from the sender are still subject to administrator policy checks and may be sent to the Hold Queue.
Permit / Permit All
- Scenario: You checked the message details and recognize the sender as someone you've had contact with and are expecting the message. You want to add the sender to your personal allow list.
- Message Delivery: The message is removed from the Hold Queue and delivered to your inbox, provided it passes virus scanning, content, and attachment policies.
- Future Messages: Messages from this sender will bypass all spam checks and be delivered directly to your inbox, provided they pass virus scanning, content, and attachment policies.
Block / Block All
- Scenario: You do not recognize the sender or the message content, suspect it may be malicious, and want to add the sender to your personal block list.
- Message Delivery: The message is removed from the Hold Queue but not delivered to your inbox.
- Future Messages: The sender's email address is added to your personal block list, and messages from them are rejected and won't be delivered to your inbox.

Important Considerations

Regulating Messages: It is crucial to understand each action's significance before deciding what to apply to each message. This ensures that you do not accidentally permit spam or block important communications.
Action Expiration: If no action is taken, messages will expire from the Hold Queue after 14 days but can be retrieved from your personal email archive.

Frequently Asked Questions

What happens if I take no action on messages in the digest?

You are not required to take action on messages in the digest. However, we encourage you to review them. Messages left without action will expire from the Hold Queue after 14 days, after which they can be retrieved from your personal email archive.

What does it mean when I receive a notification after clicking an action link?

The action links in the digest are valid for 14 days. If you attempt to release, block, or permit a message after this period, or if the message has already been released or blocked, you will see a notification that the action is no longer available.

Why didn't the held message from a few days ago appear in today's digest?

Each digest notification displays only newly held messages to avoid overwhelming users with repeat notifications. If you receive many digest notifications, consider creating a rule in your email client to move them to a separate folder.

Additional Information

If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu