How To Turn On JIRA and JSM Notifications

If you are not getting email notifications when you update a ticket, you should check the “You make changes to the issue” setting in your "Personal settings".  Here’s how he can check it:

Bring up the popup menu by clicking on your name found in the top right of the page.  From there, select the “Personal settings” option.

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Scroll down the page, you’ll find the email options about halfway down the page.  Simply select the options you’d like.

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Click Save Changes and your selections will be updated.