Students: How to Reset Your Password

Owned by Darshani Paralikar
Last updated: Aug 07, 2024 by Aeoleon Bryant
2 min read

Summary

To maintain security, passwords must be updated regularly and follow specific guidelines. Passwords should be between 8 and 16 characters and include a mix of upper-case and lower-case letters and numbers. They cannot contain three or more characters from your Student User ID and must be changed every 60 days. Additionally, passwords cannot be reused within a 24-month period.

This article provides step-by-step instructions on how to reset your password if you have forgotten it.

Detailed Instructions

Password Requirements

When creating a new password, ensure it meets the following criteria:

  • Length: 8 to 16 characters.

  • Character Mix: Must include both upper-case and lower-case letters and at least one number.

  • Restrictions: Cannot contain three or more characters from your Student User ID.

  • Expiration: Passwords expire every 60 days.

  • Reuse Policy: You cannot use any of your previous passwords from the last 24 months.

Steps to Reset Your Password

If you have forgotten your password, follow these steps to reset it:

  1. Visit the Website:

  2. Access the Password Reset Feature:

    • Click on Forgot Password on the login page.

  3. Verify Your Identity:

    • Follow the prompts to verify your identity. This may include answering security questions or receiving a verification code via email or text.

  4. Create a New Password:

    • After verification, create a new password that adheres to the password requirements mentioned above.

  5. Confirm the Password Reset:

    • Follow any additional instructions to confirm your password reset.

  6. Log in with Your New Password:

    • Return to the login page and use your new password to access your account.

Conclusion

Regularly updating your password and ensuring it meets the security guidelines is crucial for protecting your account. If you encounter any issues during the password reset process, follow the instructions provided, or contact IT support for assistance.

Contact Information

If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.

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