How To Turn On JIRA and JSM Notifications

If you are not receiving email notifications when updating a ticket, you may need to adjust your email settings. Follow these steps to ensure you have the correct settings enabled:

1. Access Personal Settings:

   • Click on your name located in the top right corner of the page to open the popup menu.

   • Select the “Personal settings” option.

2. Adjust Email Notification Settings:

   • Scroll down the page until you find the email options, which are about halfway down.

   • Ensure that the “You make changes to the issue” option is selected or adjust the settings as desired.

3. Save Your Changes:

   • Click the “Save Changes” button to update your selections.

By following these steps, you should receive email notifications when you update a ticket. If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.

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