How To get help or access the FSCJ Technical Support in myFSCJ

Summary

This article provides a step-by-step guide for employees and students on how to access the FSCJ Technical Support Desk through the myFSCJ portal. It covers navigating to the Help Center to submit or review support tickets.

Detailed Steps

For Employees

1. Log in to the myFSCJ portal: Visit my.fscj.edu and log in with your credentials.

2. Access Quick Links: On the portal's main dashboard, locate and click on "Quick Links."

3. Navigate to Help Center: From the left side menu, click on "Help Center." This action will open a new window with the Help site.

4. Submit or Review Tickets:

   • Click on Get Help to submit a new support ticket.

   • Click on My Tickets to view and manage any tickets created under your name.

For Students

1. Log in to the myFSCJ portal: Visit my.fscj.edu and log in with your student credentials.

2. Access Useful Links: On the main dashboard, find and click on "Useful Links."

3. Navigate to Help Center: From the left side menu, click on "Help Center." A new window will open with the Help site.

4. Submit or Review Tickets:

   • Click on Get Help to submit a new support ticket.

   • Click on My Tickets to review and manage any tickets created under your name.

Conclusion

Accessing technical support through the myFSCJ portal is a straightforward process, whether you are an employee or a student. By following the outlined steps, you can efficiently submit support requests or track existing tickets.

Contact Information

If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.