The Technical Service Desk

Owned by Rusty Gardner
Last updated: Aug 07, 2024 by Aeoleon Bryant
2 min read

Summary

The Technical Service Desk serves as the primary contact point for technology support at the College. It is committed to providing high-quality service to faculty, staff, and students by facilitating efficient collaboration across departments and offering proactive problem-solving solutions. The Technical Service Desk ensures that all technology-related issues are addressed promptly and effectively.

Detailed Information

Mission

The mission of the Technical Service Desk is to provide comprehensive support for all college-supported technology products and services. Our team is dedicated to delivering excellent service through collaboration and a proactive approach to problem-solving. We aim to provide seamless solutions for all technology-related needs, enhancing the overall experience for the College's faculty, staff, and students.

Contact Information

Technical Issues:
Faculty, staff, and students experiencing technical issues can contact the Technical Service Desk during our operating hours:

  • Monday - Friday: 8:00 AM - 6:00 PM

  • Phone: 904-632-3151

Non-Technical Issues:
For non-technical concerns, please use the following contact information:

  • Monday - Thursday: 8:00 AM - 6:00 PM

  • Friday: 9:00 AM - Noon

  • Phone: 904-646-2300

Submitting a Ticket

You can submit a support ticket at any time by logging into our help portal with your FSCJ credentials:

  1. Visit help.fscj.edu.

  2. Click on "Submit A Ticket For Help."

  3. Provide as many details as possible to ensure your issue is addressed effectively.

Holiday and Closure Information

Please note that the Technical Service Desk will be closed on published holidays and during college closures. During these times, no tickets will be reviewed or escalated. However, you can still access a wide range of resolutions and helpful articles by visiting help.fscj.edu and navigating to the Knowledge Base section.

Thank you for your understanding and cooperation.

Conclusion

The Technical Service Desk is committed to supporting the College community with all technology-related issues. By providing detailed information and maintaining open communication channels, we ensure that the College's technology needs are met efficiently and effectively. For further assistance, please contact us through the provided channels.

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