How to Contact On-Campus Technical Support

Overview

This guide provides instructions for faculty and staff members to contact on-campus technical support for issues related to hardware, computers, printers, or in-classroom technology. Follow the steps below to ensure your request is processed efficiently.

Step-by-Step Instructions

Contacting Technical Support by Phone

1. Gather Information

   • Before calling, make sure you have the following details:

     • Campus

     • Room Number

     • Phone Number

     • USERID

     • Detailed Description of the Issue or Request

2. Call the Appropriate Tech Support Number

   • Use the number corresponding to your campus or center:

     • Administration Offices: 904-633-5957

     • Cecil Center: 904-779-4142

     • Deerwood Center: 904-997-2744

     • Downtown Campus: 904-632-3321

     • Kent Campus: 904-381-3456

     • North Campus: 904-766-5551

     • South Campus: 904-646-2229

     • Urban Resource Center: 904-632-5068

Submitting a Tech Support Ticket Online

1. Visit the Help Portal

   • Open your web browser and go to help.fscj.edu.

2. Submit a Ticket

   • Click on "Submit a Ticket".

3. Select the Category

   • Choose "Campus Support" as the category.

4. Select the Appropriate Subcategory

   • Choose the appropriate subcategory based on your issue.

5. Complete the Required Fields

   • Enter your phone number, campus (location), room number, and a detailed description of your issue or request.

6. Submit the Ticket

   • Click "Submit" to send your request.

Tips for Efficient Support

• Be Specific: Provide as much detail as possible about your issue to help the support team diagnose and resolve it quickly.

• Follow Up: If you do not receive a response within a reasonable time, follow up via phone or by checking the status of your ticket online.

By following these steps and providing detailed information, you can help expedite the resolution of your technical issues.