How to Request Computer Hardware Installation

Overview

This guide provides step-by-step instructions for faculty and staff to submit a request for assistance with installing printers, scanners, label makers, or other computer equipment.

Step-by-Step Guide

Visit the Help Portal

1. Go to the Help Portal

   • Open your web browser and go to help.fscj.edu.

Log In

2. Log In

   • Click on "Submit a Ticket for Help".

   • Log in using your FSCJ credentials.

Navigate to the Correct Portal

3. Select Campus Tech Support

   • Under Portals, select "Campus Tech Support".

4. Choose the Appropriate Option

   • Click on "Install Computer Hardware".

Complete the Request Form

5. Fill Out the Form

   • Fill out all the required fields with the necessary details about the equipment you need assistance with.

Submit Your Request

6. Submit Your Request

   • Click "Send" to submit your request.

Additional Information

After submitting your request, a technician will be assigned to assist you with the installation of your hardware. You will receive updates on the progress of your request via your FSCJ email or help desk ticket.

By following these steps, you can ensure that your request for assistance with installing computer equipment is handled promptly and efficiently.

For additional help, please reach out to your local campus technician by submitting a ticket to the Campus Tech Support tile at help.fscj.edu.