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The mission of the Technical Service Desk is to provide the College's faculty, staff, and students with a centralized point of contact serve as the central contact point for all college-supported technology products and services. The Technical Service Desk is committed to quality service through teamwork, college-wide departmental collaboration, and a proactive approach to problem identification and solution.In addition to providing technical assistance with things such as password resets, learning management system issues, outages, etcetera, the Technical Service Desk also routes Incidents to other departments (e.g. Student Records, Financial Aid) for non-technical resolution, catering to the needs of the College's faculty, staff, and students. We are dedicated to delivering top-notch quality service through effective collaboration between departments and a proactive problem-solving approach. At the Technical Service Desk, we strive for excellence in providing seamless solutions for all your technology-related needs.
For technical issues, faculty, staff, and student members can reach call the Technical Service Desk via phone Monday - Friday 8:00 am - 6:00 pm and Saturday 9:00 am to 1:00 pm at 904-632-3151, Option #2 for assistance.
NonFor non-technical issues , or all issues any matters outside of normal operating hours can be submitted , you can submit a ticket via Incident (a Ticket) by visiting help.fscj.edu. Please be as detailed as possible to ensure proper routing of your issue.Please note: To ensure your issue is effectively addressed, please provide as many details as possible.
Please be advised that the Technical Service Desk is will be closed during on published holidays and during college closures. No Kindly note that no tickets will be reviewed or escalated when the Technical Service Desk is closedduring these closures. However, you can access a wide range wealth of resolutions and helpful articles can be found by visiting help.fscj.edu and clicking on navigating to the Knowledge Base section. Thank you for your understanding.