The Technical Service Desk

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The mission of the Technical Service Desk is to provide the College's faculty, staff, and students with a centralized point of contact for all college-supported technology products and services. The Technical Service Desk is committed to quality service through teamwork, college-wide departmental collaboration, and a proactive approach to problem identification and solution.

In addition to providing technical assistance with things such as password resets, learning management system issues, outages, etcetera, the Technical Service Desk also routes Incidents to other departments (e.g. Student Records, Financial Aid) for non-technical resolution.

For technical issues, faculty, staff, and student members can reach the Technical Service Desk via phone Monday - Friday 8:00 am - 6:00 pm and Saturday 9:00 am to 1:00 pm at 904-632-3151, Option #2 for assistance.

Non-technical issues, or all issues outside of normal operating hours can be submitted via Incident (a Ticket) by visiting help.fscj.edu. Please be as detailed as possible to ensure proper routing of your issue.

Please note: the Technical Service Desk is closed during published holidays and college closures. No tickets will be reviewed or escalated when the Technical Service Desk is closed. However, a wide range of resolutions and helpful articles can be found by visiting help.fscj.edu and clicking on Knowledge Base.