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The Technical Service Desk

KB0010879

The mission of the Technical Service Desk is to serve as the central contact point for all college-supported technology products and services, catering to the needs of the College's faculty, staff, and students. We are dedicated to delivering top-notch quality service through effective collaboration between departments and a proactive problem-solving approach. At the Technical Service Desk, we strive for excellence in providing seamless solutions for all your technology-related needs.

For technical issues, faculty, staff, and student members can call the Technical Service Desk Monday - Friday 8:00 am - 6:00 pm at 904-632-3151, Option #2 for assistance.

For non-technical issues or any matters outside of normal operating hours, you can submit a ticket via Incident by visiting help.fscj.edu. To ensure your issue is effectively addressed, please provide as many details as possible.

Please be advised that the Technical Service Desk will be closed on published holidays and during college closures. Kindly note that no tickets will be reviewed or escalated during these closures. However, you can access a wealth of resolutions and helpful articles by visiting help.fscj.edu and navigating to the Knowledge Base section. Thank you for your understanding.

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