Faculty: Where can I obtain technical support regarding my College password, WiFi, Canvas, or other?

This guide will help you access the FSCJ Technical Support Desk through the employee/student portal (my.fscj.edu). By following these steps, you can quickly reach out for technical support, submit a ticket, request services, or explore the knowledge base.

Step-by-Step Instructions

1. Log into the FSCJ Portal:

   • Open a web browser and navigate to my.fscj.edu.

   • Enter your login credentials to access the portal.

2. Locate the Actions List Icon:

   • Once logged in, look for the Actions List icon in the header portion of the portal. This icon appears as three vertically stacked dots.

3. Access the Help Section:

   • Click on the Actions List icon.

   • From the dropdown menu, select Help.

4. Open the Help Site:

   • A new window will open, directing you to the Help site.

5. Utilize the Help Resources:

   • On the Help site, you can find various resources and options, including:

     • Submit a Ticket: Use this link to report any technical issues.

     • Request a Service: Access various services offered by the technical support team.

     • Explore the Knowledge Base: Browse articles and guides for troubleshooting common problems.

     • Contact Information: Find the hours, phone number, and email address for the Help Desk.

Additional Information

• If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.