If you are not receiving email notifications when updating a ticket, you may need to adjust your email settings. Follow these steps to ensure you have the correct settings enabled:
Access Personal Settings:
Click on your name located in the top right corner of the page to open the popup menu.
Select the “Personal settings” option.
Adjust Email Notification Settings:
Scroll down the page until you find the email options, which are about halfway down.
Ensure that the “You make changes to the issue” option is selected or adjust the settings as desired.
Save Your Changes:
Click the “Save Changes” button to update your selections.
By following these steps, you should receive email notifications when you update a ticket. If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.
Click Save Changes and your selections will be updated.