Overview
This guide provides step-by-step instructions for faculty and staff to submit a request for assistance with installing printers, scanners, label makers, or other computer equipment.
Step-by-Step Guide
Visit the Help Portal
Go to the Help Portal
Open your web browser and go to help.fscj.edu.
Log In
Log In
Click on "Submit a Ticket for Help".
Log in using your FSCJ credentials.
Navigate to the Correct Portal
Select Campus Tech Support
Under Portals, select "Campus Tech Support".
Choose the Appropriate Option
Click on "Install Computer Hardware".
Complete the Request Form
Fill Out the Form
Fill out all the required fields with the necessary details about the equipment you need assistance with.
Submit Your Request
Submit Your Request
Click "Send" to submit your request.
What to Expect Next
After submitting your request, a technician will be assigned to assist you with the installation of your hardware. You will receive updates on the progress of your request via your FSCJ email or help desk ticket.
By following these steps, you can ensure that your request for assistance with installing computer equipment is handled promptly and efficiently.