Summary
The Technical Service Desk serves as the primary contact point for technology support at the College. It is committed to providing high-quality service to faculty, staff, and students by facilitating efficient collaboration across departments and offering proactive problem-solving solutions. The Technical Service Desk KB0010879ensures that all technology-related issues are addressed promptly and effectively.
Detailed Information
Mission
The mission of the Technical Service Desk is to provide the College's faculty, staff, and students with a centralized point of contact comprehensive support for all college-supported technology products and services. The Technical Service Desk is committed to quality service through teamwork, college-wide departmental collaboration, Our team is dedicated to delivering excellent service through collaboration and a proactive approach to problem identification and solution.
In addition to providing technical assistance with things such as password resets, learning management system issues, outages, etcetera, the Technical Service Desk also routes Incidents to other departments (e.g. Student Records, Financial Aid) for non-technical resolution.
For technical issues, faculty, staff, and student members can reach the Technical Service Desk via phone Monday - Friday 8:00 am - 6:00 pm and Saturday 9:00 am to 1:00 pm at 904-632-3151, Option #2 for assistance.
Non-technical issues, or all issues outside of normal operating hours can be submitted via Incident (a Ticket) by visiting help.fscj.edu. Please be as detailed as possible to ensure proper routing of your issue.
Please note: the Technical Service Desk is closed during published holidays and college closures. No tickets will be reviewed or escalated when the Technical Service Desk is closed. However, -solving. We aim to provide seamless solutions for all technology-related needs, enhancing the overall experience for the College's faculty, staff, and students.
Contact Information
Technical Issues:
Faculty, staff, and students experiencing technical issues can contact the Technical Service Desk during our operating hours:
Monday - Friday: 8:00 AM - 6:00 PM
Phone: 904-632-3151
Non-Technical Issues:
For non-technical concerns, please use the following contact information:
Monday - Thursday: 8:00 AM - 6:00 PM
Friday: 9:00 AM - Noon
Phone: 904-646-2300
Submitting a Ticket
You can submit a support ticket at any time by logging into our help portal with your FSCJ credentials:
Visit help.fscj.edu.
Click on "Submit A Ticket For Help."
Provide as many details as possible to ensure your issue is addressed effectively.
Holiday and Closure Information
Please note that the Technical Service Desk will be closed on published holidays and during college closures. During these times, no tickets will be reviewed or escalated. However, you can still access a wide range of resolutions and helpful articles can be found by visiting help.fscj.edu and clicking on Knowledge Basenavigating to the Knowledge Base section.
Thank you for your understanding and cooperation.
Conclusion
The Technical Service Desk is committed to supporting the College community with all technology-related issues. By providing detailed information and maintaining open communication channels, we ensure that the College's technology needs are met efficiently and effectively. For further assistance, please contact us through the provided channels.