If you are not getting receiving email notifications when you update updating a ticket, you should check the “You make changes to the issue” setting in your "Personal settings". Here’s how he can check it:Bring up the popup menu by clicking on your name found may need to adjust your email settings. Follow these steps to ensure you have the correct settings enabled:
Access Personal Settings:
Click on your name located in the top right corner of the page
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to open the popup menu.
Select the “Personal settings” option.
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Adjust Email Notification Settings:
Scroll down the page
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until you find the email options, which are about halfway down
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.
Ensure that the “You make changes to the issue” option is selected or adjust the settings as desired.
Save Your Changes:
Click the “Save Changes” button to update your selections.
By following these steps, you should receive email notifications when you update a ticket. If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.
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Click Save Changes and your selections will be updated.
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