Faculty & Staff: Voicemail Passwords/Resetting Your PIN

Resetting your voicemail PIN is a straightforward process. However, it is important to note that this service is only accessible while connected to the FSCJ network. If you are a remote worker or not on site, please contact the Technical Service Desk at 904-632-3151 for assistance.

How to Reset Your Voicemail PIN

Follow these steps to reset your voicemail PIN while on the FSCJ network:

1. Access the Cisco Personal Communications Assistant

   • Open your web browser and go to https://fscj-uc-1.fscj.org/ciscopca.

2. Bypass Security Warning

   • If you receive a Your connection is not private message:

     • Click on Advanced.

     • Click on Proceed to fscj-uc-1.fscj.org/ciscopca.

3. Log In to Your Account

   • Enter your college username and password to log in.

4. Open Messaging Assistant

   • Once logged in, click on Messaging Assistant.

5. Change Your PIN

   • Hover over Passwords in the menu.

   • Click on Change PIN.

   • Enter your new PIN and click Save.

PIN Requirements

• Minimum Length: Your PIN must be at least 4 numbers long.

• Non-Consecutive Numbers: Avoid using consecutive numbers like 2222 or 1234.

• No Trivial Patterns: Do not use trivial patterns such as 123456 or 78910.

• Password History: You cannot reuse a password from the last 24 months.

• Reset Frequency: You must wait 1,440 minutes (24 hours) between PIN resets.

By following these steps, you can successfully reset your voicemail PIN while ensuring compliance with security requirements. If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu