Proofpoint Spam Filter FAQ

Proofpoint Spam Filter FAQ

I received an email that looks suspicious but was not quarantined, is it safe?

While Proofpoint will detect the majority of scam emails, please use caution when accessing suspicious emails. If you receive a suspicious email that is requiring you to login or provide any sensitive information, please report it to the IT Service Desk. For instructions on how to report a suspicious email, please click here. 

I accidentally blocked a sender. Can I unblock them?

In your daily End User Digest email, click on Manage My Account. Click the Lists category and then click Blocked Senders List. Checkmark the sender you wish to remove and click Delete. This will remove the sender from your Blocked Senders list.

When will the End User Digest emails be sent to my inbox?

If Proofpoint detected and quarantined any spam/malicious emails, you will receive an End User Digest email at 4:00pm of that day.

How can I receive an End User Digest email instantly?

Access your most recent End User Digest email and click the option Request New End User Digest. A new and updated digest email will be sent immediately.

I am expecting an email with an attachment, why have I not received it yet?

Proofpoint scans all external emails containing attachments more scrupulously than emails without them. This means that external emails with attachments will take longer to be received in your inbox.

Why do all URL’s in my email have a urldefense.proofpoint.com prefix?

This is part of Proofpoint’s URL defense. Proofpoint will make sure the website that the URL is linking to is safe. You will receive a warning message and be blocked from accessing the website if it is deemed to be malicious.