Campus Tech Support
KB0010055
Faculty and staff members should contact the following number for on campus technical support relating to hardware, computer, printer, or in-classroom issues on-campus:
When contacting campus technical support via phone or ticket, please be as specific as possible. Include all pertinent information such as campus, room number, phone number, and USERID along with a detailed description of your issue or request.
To reach your local campus tech support via phone:
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Campus / Center
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Tech Support Number
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Administration Offices
Overview
This guide provides instructions for faculty and staff members to contact on-campus technical support for issues related to hardware, computers, printers, or in-classroom technology. Follow the steps below to ensure your request is processed efficiently.
Step-by-Step Instructions
Contacting Technical Support by Phone
Gather Information
Before calling, make sure you have the following details:
Campus
Room Number
Phone Number
USERID
Detailed Description of the Issue or Request
Call the Appropriate Tech Support Number
Use the number corresponding to your campus or center:
Administration Offices: 904-633-5957
Cecil Center
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: 904-779-4142
Deerwood Center
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: 904-997-2744
Downtown Campus
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: 904-632-3321
Kent Campus
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: 904-381-3456
North Campus
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: 904-766-5551
South Campus
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: 904-646-2229
Urban Resource Center
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: 904-632-5068
To reach your campus tech support via ticket:
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Submitting a Tech Support Ticket Online
Visit the Help Portal
Open your web browser and go to help.fscj.edu.
Submit a Ticket
Click
...
on "Submit a Ticket
...
".
Select the Category
Choose "Campus Support" as the category.
Select the Appropriate Subcategory
Choose the appropriate
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subcategory based on your issue.
Complete the
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Required Fields
Enter your phone number, campus (location), room number, and a detailed description of your issue or request
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.
Submit the Ticket
Click "Submit" to send your request.
Tips for Efficient Support
Be Specific: Provide as much detail as possible about your issue to help the support team diagnose and resolve it quickly.
Follow Up: If you do not receive a response within a reasonable time, follow up via phone or by checking the status of your ticket online.
By following these steps and providing detailed information, you can help expedite the resolution of your technical issues.