...
Note: For some GAL entries to display correctly, you may need to turn off Cached Exchange Mode. Please refer to the document on How to Turn On or Off Cached Exchange Mode for Outlook 2007, 2010, and Newer Versions.
Windows
Outlook 2007
Access the Tools Menu
Open Outlook 2007.
Navigate to the Tools menu.
Download Address Book
Point to Send/Receive.
Click on Download Address Book.
Offline Address Book Dialog
In the dialog box, ensure the Download changes since last Send/Receive checkbox is checked.
Confirm the Update
Click OK.
Your Outlook Global Address Book is now up-to-date.
...
Keeping your Global Address Book updated ensures that you have the correct contact information and reduces issues with undelivered emails. Follow the appropriate steps for your version of Outlook to ensure your address book is synchronized with the latest updates from the Exchange server.
Additional
...
Information
If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu
...