Faculty & Staff: How to Update the Global Address Book in Outlook
When changes occur within the main Global Address Book (GAL) on the Exchange server, computers running Outlook 2007, 2010, and 2022 may newer versions might not automatically receive the updates. If this is happening, then you may notice This can lead to missing, non-existent and/, or incorrect entries. Synchronizing your Outlook (cached) address book with the Global Address book may fix these discrepancies. Instances of mail that is bounced Book can fix these issues and prevent emails from bouncing back to the sender may also be fixed.Please use . Follow the steps below to update your Global Address Book.
*In order for Note: For some GAL entries to show up properly display correctly, you may need to turn off Cached Exchange Mode. Please visit refer to the document on How to turn on Turn On or off Off Cached Exchange Mode for ( Outlook 2007 Outlook , 2010, and newer versions )Newer Versions.
Windows
Outlook 2007
In the Tools menu, point to Send/Receive, and then click Access the Tools Menu
Open Outlook 2007.
Navigate to the Tools menu.
Download Address Book
Point to Send/Receive.
Click on Download Address Book.
In the Offline Address Book Book Dialog
In the dialog box,
ensure the Download changes since last Send/
Receive checkbox is checked.
Confirm the UpdateClick
Click OK.
Your Outlook Global Address
Book is now up-to-date.
Outlook 2010
...
Open Account Settings
Click on the File tab.
Select Account Settings.
Download Address Book
Click on Download Address Book.
In the Offline Address Book dialog box, make sure that the Book Dialog
Ensure the Download changes since last Send/
Receive checkbox is checked.
Click Confirm the Update
Click OK.
Your Outlook Global Address Book
is now up-to-date.
Newer Versions
...
of Outlook
Open Account Settings
Click on the File tab.
Select Account Settings.
Download Address Book
Click on Download Address Book.
In the Offline Address Book dialog box, make sure that the Book Dialog
Ensure the Download changes since last Send/
Receive checkbox is checked.
Confirm the UpdateClick
Click OK.
Your Outlook Global Address Book
is now up-to-date.
Mac
Outlook 2011
Automatic Update via LDAP Connection
Outlook 2011 does not use Exchange Cached
...
Mode and connects directly
...
to
...
the Global Address Book (GAL)
...
via an LDAP
...
connection.
The global address book
...
updates automatically each
...
time Send/Receive
...
is pressed.
Conclusion
Keeping your Global Address Book updated ensures that you have the correct contact information and reduces issues with undelivered emails. Follow the appropriate steps for your version of Outlook to ensure your address book is synchronized with the latest updates from the Exchange server.
Additional Resources
If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu