Faculty & Staff: How to Update the Global Address Book in Outlook
KB0010659
When changes occur within the main Global Address Book (GAL) on the Exchange server, computers running Outlook 2007, 2010, and 2013 2022 may not automatically receive the updates. If this is happening, then you may notice missing, non-existent and/or incorrect entries. Synchronizing your Outlook (cached) address book with the Global Address book may fix these discrepancies. Instances of mail that is bounced back to the sender may also be fixed.
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*In order for some GAL entries to show up properly you may need to turn off Cached Exchange Mode. Please visit the document on How to turn on or off Cached Exchange Mode for (Outlook 2007, Outlook 2010, and Outlook 2013).
Windows
Outlook 2007
In the Tools menu, point to Send/Receive, and then click Download Address Book.
In the Offline Address Book dialog box, make sure that the Download changes since last Send/Receive check box is checked.
Click OK.
Your Outlook Global Address book is now up-to-date.
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