Resolving Content Sharing (PowerPoint Live) Issues on Webex Devices in Microsoft Teams Meetings

Summary

This article explains how to address the issue of seeing the message, "Live content is being shared; View using Microsoft Teams Client", during a Microsoft Teams meeting accessed via a Webex device. The solution involves asking the content sharer to switch to a traditional application or window sharing method.

Detailed Explanation

Issue

When attending a Microsoft Teams meeting using a Webex device, and the presenter is using "Live Content" to broadcast meeting content to attendees, users in Webex Rooms might encounter the message:
"Live content is being shared; View using Microsoft Teams Client." While sharing using the “Live PowerPoint” option.

Root Cause

VIMT (Video Integration for Microsoft Teams) devices can't receive PowerPoint Live content at this time. Note updates to video integration between Cisco and Microsoft are continuously being updated.

Solution

To resolve the issue:

1. Identify the Content Sharer: Locate the individual who is currently sharing their screen or presentation in the Teams meeting.

2. Request a Change in Sharing Method: Politely ask the sharer to switch to one of the following:

   • Traditional Application Sharing: Share only the application window being used (e.g., PowerPoint, a browser).

   • Window Sharing: Select a specific window or screen to share, instead of advanced options like PowerPoint Live.

These methods are more universally compatible and will allow the content to be displayed on Webex devices without requiring the Teams client.

Conclusion

To ensure seamless collaboration between Microsoft Teams and Webex devices, it is essential to use content sharing methods that are compatible with both platforms. Encouraging the use of traditional application or window sharing minimizes interruptions and allows all participants to view the shared content.