How to Manage Your Service Desk Ticket(s) or Request(s)

How to Manage Your Service Desk Ticket(s) or Request(s)

1. Go to help.fscj.edu

2. Click on Guest In the top right of the page

3. Log in using your FSCJ credentials

4. Once logged in, click on My Tickets to see a list of all of your Incidents and Requests and their state (Closed, Open, etc).

5. To view comments and other detailed information about the Incident or Request click on the Incident/Request Number.

Once the Incident/Request has loaded you can view the notes, attachments, and state of the incident, and choose to write a comment or even re-open the incident if needed.