How To Submit an Imaging Access Request

This article will explain how to submit an imaging access request and provide prerequisite requirement information.

Imaging Access Requests must be submitted by the employee needing access.

Please refer to our Knowledge Base Article here to determine the required MyLearning courses.

Imaging Access requests submitted before completing these requirements may not be processed.

To request access to view content in OnBase as a non-internal user for JIRA/JSM, please navigate to FSCJ Help Desk.

1. Click the “Login” button

2. Enter your login credentials

3. Click on IT: Technical Service Desk

4. Imaging Access Request

5. Complete the form and click send to submit

If you are an internal user for JIRA/JSM, you will need to select the “Create” button located at the top of the page once you are logged in. You will then select the following:

1. Project - IT: Technical Service Desk

2. Request Type – Imaging Access Request

3. This will then populate a blue box with a link “Open Portal”

   1. This link will take you to the Imaging Access Form to complete.

Once the request is submitted by the user, approval of access from your Direct Supervisor and applicable Data Owner(s) is required before security is assigned.

NOTE: To maintain system security and ensure active engagement, user accounts that remain inactive for a continuous period of 6 months will be automatically locked. If access is lost due to inactivity, users may need to follow activation procedures to regain access. Upon changing job titles at the College, users' access will be reviewed and may be removed. A new request for access may need to be submitted at that time

1. The OnBase Administration team reviews the request form and ensures the required MyLearning courses have been successfully completed.

   1. If an Imaging Access Request ticket is submitted without an Imaging Access Request form, the ticket will be cancelled.

2. The OnBase Administration team will add the employee’s supervisor for supervisor approval.

   1. If the Supervisor does not approve the request, the ticket will be cancelled.

3. The OnBase Administration team will add the content owner (determined by the areas the employee is requesting) for approval.

4. If the content owner provides approval, the OnBase Administration team will assign the respective security roles.