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How to Manage Your Service Desk Ticket(s) or Request(s)

KB0010870

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Go to help.fscj.edu

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Click on Guest In the top right of the page

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This guide will walk you through the process of managing your Service Desk tickets or requests at FSCJ (Florida State College at Jacksonville). You can view, update, and track the status of your incidents and requests through the FSCJ help portal.

Steps to Manage Your Service Desk Tickets

1. Access the FSCJ Help Portal

   • Open a web browser and go to help.fscj.edu.

2. Log In to Your Account

   • Click on the "Guest" option located in the top right corner of the page.

   • Enter your FSCJ credentials to log in to your account.

3. View Your Tickets

   • Once logged in, click on "My Tickets

   to see

   • " to see a list of all

   of

   • your

   Incidents and Requests and their state (

   • incidents and requests.

   • The list will display the current state of each ticket, such as Closed, Open, etc

   )

   • .

4. View Ticket Details

   • To view

   comments and other

   • detailed information about

   the Incident or Request 

   • a specific incident or request, click on the Incident/Request Number.

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1. • This will open the ticket, where you can see comments, notes, attachments, and the current state of the incident

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1. • .

2. Update or Reopen a Ticket

   • If you need to add information or respond to a ticket, you can write a comment directly in the ticket details section.

   • To reopen a closed incident, look for the option to reopen the ticket and provide any necessary details in your comment.

Additional Information

• Notifications: You may receive email notifications for updates on your tickets. Check your email regularly for any new information.

• Support: If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu.

• Feedback: Provide feedback on the resolution of your tickets to help improve the service quality.