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Locate the Support Phone Number
The technical support phone number is 904-632-3151.
Available hours: Monday-Friday, 8 AM - 6 PM. Please note: these are our standard business hours, and we may be closed for holidays and school closures.
Prepare Before Calling
Have the following details ready:
Your name and department.
A brief description of the issue.
Your device type (e.g., desktop, laptop, mobile) and operating system (e.g., Windows, macOS).
Any error messages or recent changes made to your system.
Call and Report the Issue
Dial the support number and follow any automated prompts.
Explain the issue to the technician and answer any follow-up questions to help them diagnose and resolve the problem.
3. Getting Help While in the Classroom
If you are a faculty member or Adjunct Instructor in the classroom and require immediate technical assistance:
Locate the Classroom Phone
Each classroom is equipped with a phone for faculty use.
Use the Speed Dial for Local Campus Tech Support
The phone has a speed-dial option labeled "Campus Tech Support" that connects directly to your local campus support team.
Prepare and Report the Issue
Clearly explain the issue to the technician.
Provide details about the equipment or system in question, such as the projector, computer, or internet connectivity.
Additional Information
Self-Help Resources: Visit the Knowledge Base for guides, FAQs, and troubleshooting steps that may resolve your issue without needing further assistance.
Follow-Up: If your issue isn’t resolved or you have additional concerns, reply to your ticket email or call support to update the status of your request.