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  1. Locate the Support Phone Number

    • The technical support phone number is 904-632-3151.

    • Available hours: Monday-Friday, 8 AM - 6 PM. Please note: these are our standard business hours, and we may be closed for holidays and school closures.

  2. Prepare Before Calling

    • Have the following details ready:

      • Your name and department.

      • A brief description of the issue.

      • Your device type (e.g., desktop, laptop, mobile) and operating system (e.g., Windows, macOS).

      • Any error messages or recent changes made to your system.

  3. Call and Report the Issue

    • Dial the support number and follow any automated prompts.

    • Explain the issue to the technician and answer any follow-up questions to help them diagnose and resolve the problem.

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