Jabber Request and Setup
Cisco Jabber is a unified communications application that enables users to access instant messaging, voice, video, voicemail, and conferencing services. Due to limited licensing, Jabber devices at FSCJ are created upon IT approval. To request Jabber access, please submit a ticket online at . This guide provides information on requesting Jabber access, setting it up, and using the application effectively.
Requesting Jabber Access
To request access to Jabber, follow these steps:
Submit a Ticket Online
Go to help.fscj.edu
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.
Navigate to the Campus Tech Support tile
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.
Select Request Phone
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Services to submit your request for Jabber access.
Forwarding Your Primary Extension
If you do not have Jabber access, you can forward your primary extension to another line by going to the website using the FSCJ phone portal:
Access the Phone Portal
Go to phones.fscj.edu.
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Local 904: 96323151
Domestic non-904: 918506323151
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Forward Your Extension
Enter the number you wish to forward to, prefixed with a
9to allow external dialing.For a local 904 number, dial it as
9followed by the 7-digit number. Example: 96323151.For a domestic non-904 number, dial it as
9, then1, followed by the full number. Example: 918506323151.
Submit a Ticket if Necessary
If you cannot forward your line, submit a ticket
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with your primary extension and the
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desired forwarding number
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.
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Setting Up Jabber
If you already have Jabber access already, contact your local techsupport , follow these steps to set it up:
Contact Local Tech Support
Reach out to your local tech support team to assist with the installation
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of the Jabber application.
Install Jabber
Once installation is complete, sign into Jabber
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using your FSCJ
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user ID and
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password.
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Using Jabber for Calling
Use the following formats when dialing internal and external phone numbers from your Jabber:
Local 904
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Domestic non-904: 918506323151
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Numbers:
Dial
9followed by the 7-digit number. Example: 96323151.
Domestic Non-904 Numbers:
Dial
9, then1, followed by the area code and full number. Example: 918506323151.
Quick Start Guides
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These guides provide detailed instructions on how to use Jabber on different operating systems.
By following these instructions, you can effectively request, set up, and use Jabber for your communication needs. If you encounter any issues or need further assistance, please contact the Technical Service Desk by submitting a ticket at help.fscj.edu