Daily Spam digest email
KB0010929
Daily Spam Digest Email
To aid in the prevention of unwanted or unsafe emails, the FSCJ email administrator has created policies to ensure messages containing potential junk/spam content or specific attachments aren't delivered directly to your Inbox. Instead, they are held in a quarantine area, called the Hold Queue.
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Warning: As you can regulate the messages you accept into your Inbox, it is crucial for you to understand the significance of each action before deciding what action to apply to each message.
Action | Example Scenario | Message Delivery | Future Messages |
Release / Release All | You've checked the message details displayed in the digest. You: Are not expecting the message(s). Think the content could be useful. Do not want to add the sender to your personal allow list. | Removes the messages from the Hold Queue and they are delivered to your Inbox provided it passes virus scanning, content, and attachment policies. | Messages from the sender are still subject to your administrator's policy checks (e.g. spam content, specific attachments) so may be sent to the Hold Queue. |
Permit / Permit All | You've checked the message details displayed in the digest. You: Are expecting the message(s). Recognize the sender as someone you have had previous contact with. Want to add the sender to your personal allow list. | Removes the message from the Hold Queue and they are delivered to your Inbox provided it passes virus scanning, content, and attachment policies. | Messages from this sender bypass all spam checks and are delivered to your Inbox, provided they pass virus scanning, content, and attachment policies. |
Block / Block All | You've checked the message details displayed in the digest. You: Do not recognize the sender or the message's content. Suspect it could be malicious. Want to add the sender to your personal block list. | Removes the message from the Hold Queue but doesn't deliver the message to your Inbox. | The sender's email address is added to your personal block list. Messages from them are rejected and won't be delivered to your Inbox. |
Frequently Asked Questions
Q: | What happens to the messages if I take no action on messages in the digest? |
A: | You do not have to take action on messages in the digest, but we encourage you to do so. If no action is taken on the messages in the digest, you will not be reminded about them and they will expire from the Hold Queue after 14 days. After this period, messages can be retrieved from your personal email archive. |
Q: | I've received the following notification when I clicked on an action link. What does this mean? |
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A: | The action links in the digest are only valid for 14 days. The above notification is displayed if you attempt to release, block, or permit a message after this time period, or if the message has previously been released or blocked. |
Q: | I received a digest notification recently for a message but did not action it. Today I received a further digest notification for a different message, but it did not include the held message from a few days ago. Why is this? |
A: | Each digest notification only displays details of newly held messages. This is deliberate so as not to spam users with messages. If you receive many digest notifications, try creating a rule in your email client to move them to a separate folder. |